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This is the fourth time that I had to call Ostermans when my propane tanks were running on empty...although I am on their yearly automatic delivery. Twice I have run out.Called on the weekend and was told even though I was empty and on automatic delivery was told they...
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2.4
Plainfield, Connecticut
#1146332
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I had Osterman hook up my new propane furnace in 2015 & had no problems. I called them this year for an estimate to hook up a propane fireplace in my new addition I put on to my house. BIG MISTAKE!! The service tech sent me an email the next day of $650 because he said...
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I didn't like
  • Service
#1138443
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Osterman Propane buys out small propane companies, then abuses smaller customers with fees and over priced propane. They will charge you a "minimum usage fee" that is not in their fee structure. Mine was $65 a month, when I use about $120 worth of propane a year. This...
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Palmer, Massachusetts
#1135048
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Osterman Propane Customer Care Review

Osterman Propane
#1017292
1.0
Details
I ran out of propane and called their emergency service and they never responded...this is just one of many issues...they dont care...terrible
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Short Review on March 06, 2017

Osterman Propane
#1017276
Didnt return call..high prices...they are terrible
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Short Review on December 01, 2016

Osterman Propane
#965270
1.0
Details
Tried to bill automatic bill me for minimal usage fee when there was no contract and they didnt own the tank. Biggest bunch of crooks I have ever dealt with.
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Osterman Propane Customer Care Review

Osterman Propane
#960214
1.0
Details
I just find there Companies Customer Service skills and integrity that represents there experience with dealing with the public very unsatisfactory for a business to continue to thrive and compete with future gasline prices coming thrue Ma. President elect Trump would fire them all!
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I use propane for heating, cooking and hot water. I call for deliveries when needed, but $4.50 a gallon is outrageous! While they charge high use customers substantially less, what about the low usage customers. I could see paying higher delivery fees but $2-3 more per...
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Anonymous
Dave Plante

the exact reason that after 12 yes as a customer they are gonwaiting for 2 months for them to get their tanks off my property.

1.0
Plainfield, Connecticut
#1128405
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Always consistently overpriced. If you heat with propane and don't use it for cooking and/or hot water you will fall into a lower usage category (under 800 gallons per year) Currently, the high state average price is just over $4. per gallon. With Osterman the price is...
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Anonymous
Anonymous

i just got off the phone with these criminals, i now have a balance of 330 dollars , because they removed the meters in my apartment building, and pur all tenants on ...

I didn't like
  • Customer service
  • Extortionist
  • Fees
#1127485
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Why would you go and fill a tank that was only filled in February of 2017 when the prices of propane is so high? I really think you should know who your customers and have an idea of how much they use for propane. I am only 1 person that lives in my home and you came...
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#1126245
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When I moved into my apartment it cost about 600 to completely fill both of my 100 gallon tanks. During the winter I was paying over 400 for 100 gallons. Here we are in September, 6 months after my last delivery, and my rate is only 10 cents cheaper than it was all...
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1.3
Palmer, Massachusetts
#1097785
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Osterman propane are a bunch of incompetent ***, they are criminals as well, i have had nothing but problems from them for 5 years , i rent so i cant change to another company i am actually going to move to a new place just to avoid ever dealing with them altogether, i...
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#1088625
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my husband is out of work,we only use propane for heating,they charged us more than they said they would and even though im making paymnts their rep.nicole is saying im forcing her to shut us off and we will have to pay 95$ when we need heat again,because even thou im...
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Anonymous
Anonymous

Horrible customer service and management. Buy your own tank and dump Osterman. They do not appreciate their customers. They think they are doing you a favor by delivering p...

Anonymous
Anonymous

Great

#1064533
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Rip off people on disability, they have a site that says they help charities and individuals, no problem trying to find a way into your account and taking money
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Anonymous
Jackie

That is b's I paid them 770. And they shut me off and filled my tank while I am shut off and charging me. I was in a 1 bdrm apt with o my stove n heat why is my bill so much.I...

1.0
#1021925
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