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When I moved into my apartment it cost about 600 to completely fill both of my 100 gallon tanks. During the winter I was paying over 400 for 100 gallons. Here we are in September, 6 months after my last delivery, and my rate is only 10 cents cheaper than it was all...
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1.3
Palmer, Massachusetts
#1097785
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Osterman propane are a bunch of incompetent ***, they are criminals as well, i have had nothing but problems from them for 5 years , i rent so i cant change to another company i am actually going to move to a new place just to avoid ever dealing with them altogether, i...
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#1088625
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my husband is out of work,we only use propane for heating,they charged us more than they said they would and even though im making paymnts their rep.nicole is saying im forcing her to shut us off and we will have to pay 95$ when we need heat again,because even thou im...
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#1064533
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Short Review on March 17, 2017

Osterman Propane
#1021925
1.0
Details
Rip off people on disability, they have a site that says they help charities and individuals, no problem trying to find a way into your account and taking money
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Osterman Propane Customer Care Review

Osterman Propane
#1017292
1.0
Details
I ran out of propane and called their emergency service and they never responded...this is just one of many issues...they dont care...terrible
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Short Review on March 06, 2017

Osterman Propane
#1017276
Didnt return call..high prices...they are terrible
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Short Review on December 01, 2016

Osterman Propane
#965270
1.0
Details
Tried to bill automatic bill me for minimal usage fee when there was no contract and they didnt own the tank. Biggest bunch of crooks I have ever dealt with.
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This is ridiculous and I'm looking for another propane company because you are a rip off!!!
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Anonymous
Anonymous

It would be helpful to we readers if you could be more specific about the nature of your complaint. How long have you been doing business with Osterman?Who are you going to s...

1.0
#1021611
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Awefull service!!!!! ran out of propane so I called emergency line for them to ask me to use a "different surce of heat" , call the office next day and they sand a technician with portable tank to get my furnace going until the truck comes ( wich never did) and ran out...
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1.0
I didn't like
  • Customer service
#1021320
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If you wouldn't mind what company did you go with? I have run out of propane 4 times in 3 years!! Because I only use propane for hot water I have been paying over $5.00 a gallon. To make it even better, I was on monthly plan. I paid $126 a month first year, then $86 a...
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Osterman Ombudsman
Osterman Ombudsman

Ms. Benoit, you raise a number of issues. While not excuses, there are reasons several of these issues occurred. While we feel they have been resolved, obviously you are still...

1.0
#1004177
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I bought a house and unfortunately inherited Osterman's propane tank. They consistently overcharge by almost a dollar compared to others in the area. I HATE that I am strapped to them until I can buy my own tank! When I called a few months ago and spoke to a manager...
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Osterman Ombudsman
Osterman Ombudsman

We use the gauge as an indicator, but our drivers also use the liquid spitter on the tank when filling. The spitter will emit a tiny amount of liquid propane when the tank is ...

I didn't like
  • Sales staff
  • Delivery fees
  • Pricing
#1001024
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I have had them for years...not too bad, but pricing was terrible next to the market. Never took the time to shop around. Was on automatic delivery. The last two times, I ran out! Why be on automatic delivery then! And I ran out on a Sunday and they said they would be...
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Osterman Ombudsman
Osterman Ombudsman

Walter, we are sorry that you are unhappy. While many propane companies offer low introductory rates, those prices are typically for people who use propane for heating. You ho...

1.9
#1001010
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Osterman was charging me $4.50 per gallon for propane. Unknown to me as it did not show up on my bill was rent for their tank. Also they replaced my large 100 gallon tank with a 30 gallon . I figured out what they were up to ... they were coming every 4 weeks so I was...
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Anonymous
Anonymous

it's funny no one from osterman commented on this!

#989852
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It seems that their rate per gallon is ALWAYS much higher that the average in the region; if you can AVOID them, just do it, find another supplier. I am a very unhappy customer; have been with them for several years but lately their prices were constantly going up...
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Osterman Ombudsman
Osterman Ombudsman

We offer credit terms to our customers. Customers who have a history of delinquency or non-payment will be switched to will-call cash on delivery account status.

1.5
Sunderland, Massachusetts
#984259
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