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my husband is out of work,we only use propane for heating,they charged us more than they said they would and even though im making paymnts their rep.nicole is saying im forcing her to shut us off and we will have to pay 95$ when we need heat again,because even thou im...
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Anonymous
Anonymous

Horrible customer service and management. Buy your own tank and dump Osterman. They do not appreciate their customers. They think they are doing you a favor by delivering p...

Anonymous
Anonymous

Great

#1064533
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Rip off people on disability, they have a site that says they help charities and individuals, no problem trying to find a way into your account and taking money
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Anonymous
Jackie

That is b's I paid them 770. And they shut me off and filled my tank while I am shut off and charging me. I was in a 1 bdrm apt with o my stove n heat why is my bill so much.I...

1.0
#1021925
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This is ridiculous and I'm looking for another propane company because you are a rip off!!!
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Anonymous
Anonymous

It would be helpful to we readers if you could be more specific about the nature of your complaint. How long have you been doing business with Osterman?Who are you going to s...

1.0
#1021611
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Awefull service!!!!! ran out of propane so I called emergency line for them to ask me to use a "different surce of heat" , call the office next day and they sand a technician with portable tank to get my furnace going until the truck comes ( wich never did) and ran out...
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1.0
I didn't like
  • Customer service
#1021320
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Osterman Propane Customer Care Review

I ran out of propane and called their emergency service and they never responded...this is just one of many issues...they dont care...terrible
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1017292
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Short Review on March 06, 2017

Didnt return call..high prices...they are terrible
#1017276
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If you wouldn't mind what company did you go with? I have run out of propane 4 times in 3 years!! Because I only use propane for hot water I have been paying over $5.00 a gallon. To make it even better, I was on monthly plan. I paid $126 a month first year, then $86 a...
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Osterman Ombudsman
Osterman Ombudsman

Ms. Benoit, you raise a number of issues. While not excuses, there are reasons several of these issues occurred. While we feel they have been resolved, obviously you are still...

1.0
#1004177
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I bought a house and unfortunately inherited Osterman's propane tank. They consistently overcharge by almost a dollar compared to others in the area. I HATE that I am strapped to them until I can buy my own tank! When I called a few months ago and spoke to a manager...
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Osterman Ombudsman
Osterman Ombudsman

We use the gauge as an indicator, but our drivers also use the liquid spitter on the tank when filling. The spitter will emit a tiny amount of liquid propane when the tank is ...

I didn't like
  • Pricing
  • Prices
  • Service
#1001024
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I have had them for years...not too bad, but pricing was terrible next to the market. Never took the time to shop around. Was on automatic delivery. The last two times, I ran out! Why be on automatic delivery then! And I ran out on a Sunday and they said they would be...
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Osterman Ombudsman
Osterman Ombudsman

Walter, we are sorry that you are unhappy. While many propane companies offer low introductory rates, those prices are typically for people who use propane for heating. You ho...

1.9
#1001010
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Osterman was charging me $4.50 per gallon for propane. Unknown to me as it did not show up on my bill was rent for their tank. Also they replaced my large 100 gallon tank with a 30 gallon . I figured out what they were up to ... they were coming every 4 weeks so I was...
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Anonymous
Anonymous

it's funny no one from osterman commented on this!

#989852
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