Update by user Jun 02, 2013
I am adding an update of some words that were taken out of my posted complaint. I went with Amerigas in Middleboro Ma, they are so nice to deal with.
Also the Osterman Propane office in Bridgewater Ma are terrible to deal with. They only care about the MONEY and not the customer.
Original review posted by user May 02, 2013
I had a 5yr. contract with Osterman Propane LLC.
I was on automatic delivery which means you don't have to call for a delivery. I had a 500 gal. underground propane tank which was used for heating our home. My second year on my 5 yr.
comtract, Osterman sent me a bill for $185.00 because they said I did not use 500 gal of propane in an annual year. I called they about this bill and they said, "WHY DIDN'T YOU CALL FOR A DELIVERY." I said what, I'm on automatic delivery. I was so pissed about this and could not wait for the day that I tell them I WILL NOT BE RENEWING MY CONTRACT WITH OSTERMAN. People, there are so many Propane Suppliers out there.
I went with Amerigas in Middleboro Ma, they are so nice to deal with. Ostermans customer service in Bridgewater Ma are terrible to deal with including "STUART" the manager. They were charging me $4.05 a gal. because I did not trust them any more for automatic delivery and they said I could be a WILL CALL and that the price would be the same, but it was not.
I am so happy that I don't have them any more. People, check out the Osterman Complaints online and you can judge for yourself
Monetary Loss: $185.