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It seems that their rate per gallon is ALWAYS much higher that the average in the region; if you can AVOID them, just do it, find another supplier. I am a very unhappy customer; have been with them for several years but lately their prices were constantly going up...
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Osterman Ombudsman
Osterman Ombudsman

We offer credit terms to our customers. Customers who have a history of delinquency or non-payment will be switched to will-call cash on delivery account status.

1.5
Sunderland, Massachusetts
#984259
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I was traveling south on rte 184 north stonington approaching north Anguilla rd to my left. A osterman propane truck was stopped @ stop sign. All of a sudden it pulls out in front of me. Causing me to hit my breaks. 184 is a 50mile an hour rd this truck continued @a...
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Osterman Ombudsman
Osterman Ombudsman

We are aware of this complaint which we understand happened over 1 year ago. In fact, you sent us a copy of your dashcam video. We don't entirely agree with your assessment of...

1.0
I didn't like
  • Sales staff
#972984
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First, Osterman Gas residential propane prices are significantly higher than the average of their competitors in this area. Second, I was on automatic delivery with Osterman Propane. In spite of this, at least once every heating season, for at least five heating...
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Osterman Ombudsman
Osterman Ombudsman

This is a very important issue which we take seriously. Automatic customers should not have to worry about running out of gas. When these run outs happened, we presume you cal...

#972292
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Considering using Osterman Propane? WALK AWAY!!! If you are considering Osterman Propane to heat your house, walk away and find someone else! If they are going to treat you as a customer as they have been treating me they will: • Lie to you • Take advantage of you...
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#970686
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Short Review on December 01, 2016

Tried to bill automatic bill me for minimal usage fee when there was no contract and they didnt own the tank. Biggest bunch of crooks I have ever dealt with.
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Staff
Value for money
Website
#965270
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After 10 years of poor service, and high propane cost, I want out!!! I have been told for ten years, sorry we don't sell tanks so remove it. There have been 4 - 500 in ground tanks sold to previous customers on my street in the last 5 yrs that was willing to take them...
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#960254
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Osterman Propane Customer Care Review

I just find there Companies Customer Service skills and integrity that represents there experience with dealing with the public very unsatisfactory for a business to continue to thrive and compete with future gasline prices coming thrue Ma. President elect Trump would fire them all!
1.0
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Additional Fees
Billing Practices
Customer service
Price Affordability
Staff
#960214
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For starters-They are extremely expensive!! Been complaining to them that my gauge on my tank (from them) does NOT work so I never know when I actually need propane. Tried telling them about the issue and they insist that they gauge is working. I know for a FACT that...
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#959566
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Osterman Propane - Furnace Diagnostics Review from Monson, Massachusetts

Our new furnace that was purchased elsewhere developed a problem with the electronics and the furnace would not heat . I called for service and they sent a technician within the hour . He diagnosed the problem quickly and I am quite happy with the service I received . While service seems costly , you get what you pay for , and therefore I would rate the service and cost at 1 - 5 with 5 being the highest , at 5 .
5.0
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Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Monson, Massachusetts
#949033
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First contact was made by my husband and he was comfortable with whomever he spoke with and the information that was conveyed. What started out as a positive experience for my husband continued with my first contact. My first contact from Osterman was a technician...
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Dunlap, Tennessee
#942277
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