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sometimes im not always able to pay entire bill right away, for one reason or another, jen is always nice about this and patiently waits. not many companies would leave you alone, as they would probably bug the heck out of you. for that, i appreciate them.
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EnragedSiberianTiger
EnragedSiberianTiger

Quit being a shill. They have the worst customer service out there. Why else do they have a one star review on almost every review site? Because their service is poor, pure an...

3.5
#1218126
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Osterman Propane in Sunderland, Massachusetts - High prices

Have smaller tank use for cooking use about 40 gallons a year last fill over 6 dollars a gallon real nice
1.0
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Billing Practices
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Value for money
Sunderland, Massachusetts
#1207079
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Three attempts to get gas delivered. Charged unbelievable 5.989 per gallon.
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Anonymous
Anonymous

Over charge if u have smaller tank.would be nice if the state would do something about it

Anonymous
anonymous

Worst customer service ever dealt with. Don't even bother with the company.

1.2
Plainfield, Connecticut
#1186498
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Osterman Propane - Ostermen will ripped you off

Ostermen over price propane
#1180384
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Osterman Propane - Horrible

Drivers were always nice, but overall horrible experience with them. -running out of gas when automated delivery was set up -no heat when one tank is still full (staff said the second tank might not have been turned on) -no ETA given even though I told them I can’t stay in the house & I had sent my young son out, until I persisted (4-5 times asking in a different way) -office staff rude! Will look for a new company
1.4
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Customer service
Price Affordability
Reliability
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Value for money
#1172938
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Oyster an Propane Customer service has flown the coop. Osterman propane wants you to sign up for auto delivery and budget thinking you'd receive better service. In a nut shell Osterman wants your money but can't service its customers. Office staff is clueless, rude and...
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Osterman Ombudsman
Osterman Ombudsman

As of January 17, 2018 we have had the coldest winter in 20 years in the past 20 days. This historic and record setting weather put a strain on all energy companies in New Eng...

Anonymous
Anonymous

They give you one price then charge you all most a dollar more a gallon

Plainfield, Connecticut
#1164948
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we had called tuesday to get propane the told tomorrow or after a storm came in on thursday so i called friday they said again today and tomorrow friday gone saturday gone i still have not got my propane. I dont like the idea of being lied to. 2038417970
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Anonymous
Art

I have the same experience, down to 10% have been given three delivery dates in the last 3 weeks with no shows. the last delivery was scheduled for Monday 1-22-2017, I called ...

Osterman Ombudsman
Osterman Ombudsman

As of January 17, 2018 we have had the coldest winter in 20 years in the past 20 days. This historic and record setting weather put a strain on all energy companies in New Eng...

1.0
#1164358
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I WAS AN OSTERMAN PROPANE CUSTOMER FOR OVER 15 YEARS, RAN OUT OF GAS TWICE, THEN I DISCOVERED MY NEIGHBOR WAS PAYING $1 LESS PER GALLON WITH ORMSBEE PROPANE. MY PROPANE TANKS WERE RENTED FROM OSTERMAN. I CALLED AND TOLD THEM NOT TO REFILL MY TANKS LAST JULY AND LET THE...
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Anonymous
JS

Kim at Roy Bros Oil/Osterman Propane in Ashburnham is the rudest (***) person to have to deal with. We are on automatic delivery and they didn’t deliver, we ran out this week ...

1.0
I didn't like
  • Outrageous prices
  • Pricing
#1163586
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Osterman Propane - Heat and hot water

Please contact me.. Jennifer Olsen 50 Matthews drive east Taunton 774 223 2036
#1162672
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Per gallon price is based on annual usage, not on the current price of propane. Because we are conservative in our use of fuel, we are charged a higher rate per gallon. We are on a fixed retirement budget that requires extreme care in our use of heating fuel so we run...
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Anonymous
Anonymous

They ripped people off on propane they don't care about the people just care abut the they take it

Anonymous
Anonymous

completely agree. overpriced and not customer friendly. no matter how you work the numbers they have their fee structure to their advantage only. Why they are still in bus...

#1155907
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