We were tired of paying almost $6.00 a gallon of propane with this company with the explanation that the rate was higher for us because we had "low usage". So now it appears in order to eliminate their unfair low usage surcharge, they have now tacked it on to the price per gallon.
We located another local gas company that will provide the fuel for about 1/2 the price. Upon notifying Osterman that we would be changing service providers, we were informed there was a $250.00 tank removal fee. Are they for real? It seems this is their way of keeping a customer in captivity.
This should be against the law. This is their property.
In my opinion, they should be removing it free of charge. If they were more price competitive in the first place they would not be losing our business.
Reason of review: Return, Exchange or Cancellation Policy.