Update by user Jun 06, 2018

to my satisfaction

Update by user Jun 06, 2018

Resolved with the assistance of the MA Attorney General's office.

Original review posted by user May 07, 2018

In 2008 Roy Bros. Propane in Ashburnham, MA, installed a propane tank for my gas stove. The contract made no mention of a MUC. Roy Bros. was later taken over by Osterman.

Three or four years ago they sent me a bill for MUC, which I reported to the Better Business Bureau, which contacted Roy Bros. I had no problem for 3 years.

Last year Osterman did it again and I filed a complaint with the consumer affairs section of the MA Attorney General's office. That was effective. I changed propane suppliers two weeks ago and Osterman waived the MUC.

If your contract with Osterman (or whoever) does not mention a MUC, do as I did. You should have good results.

(I'm still waiting for a rebate on unused propane, no surprise.)

Product or Service Mentioned: Osterman Propane Gas Supply.

Reason of review: see my filing.

Preferred solution: rebate on unused propane.

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