State: Massachusetts City: Boston Clear all filters (10 of 132 reviews match)
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Left Amerigas as they were ripping people off left and right. Bought my own 300 gal tank which no one would sell me here in MA. Found a guy who had to order one from NY! Then signed on with Osterman which was good for a few years. Suddenly service went down and the...
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Anonymous
Anonymous

When did they change? I'm a current and VERY UNHAPPY customer

#883672
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I have been a customer for approximately three years. I received a "final notice" for a small amount due of $395.00. Never received a call just a notice! I was hospitalized for over two months and coming home to this and seeing that they will not deliver my propane...
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Osterman Ombudsman
Osterman Ombudsman

Ms. Kelly,We are sorry you are unhappy. However, you would have received at least 5 mailed notifications of your account status starting with the delivery ticket left on Febru...

1.2
I liked
  • Awful
I didn't like
  • Reliability
  • Customer service
#859295
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I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I depend on Osterman propane to provide me with this vital utility. I am not one of the pissed customers, in fact I am completely with their services....
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5.0
I liked
  • Perfect customer service
#800600
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I moved in with tanks in place and got reassurance that there would be no problem keeping 2 tanks. Than I started getting bills for minimum usage. When I asked to have the tanks changed, they never came. When I was low on gas before my yearly contract date they...
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#582328
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CROOKS Osterman Propane is one of the worst in the industry. This company does what ever it wants when it wants. I had delivery set up on a "on call basis" it went good for about 6 months then they came and decided to fill up my tank. I called up because I did not...
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#487830
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I purchased a new home in 2010 that has a 500 gallon propane tank owned by Osterman. I purchased the home with the understanding that the tank was mine. After purchasing the home and doing research I found that Osterman owned it and would not fill the tank unless I...
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#480081
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We ran out of Propane the Friday before Easter and they would not deliver to us over the weekend. I called the office on Monday and they said it would be 3-5 days before we could get a propane delivery. The secretary is EXTREMELY rude. We had to put a propane tank from...
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Anonymous
Wingding

You have to obtain a license from your fire department to hook up a tank to your house. That is why your own tank was illegal.

#399475
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we had a renni heater installed early this winter - the installer did a great job - i did my due diligence BEFORE TALKING WITH THE SALESMAN - and found out about propane prices and problems - so i was able to go over them with the salesman BEFORE I GOT THE SERVICE! -...
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I was forced to discontinue service with Osterman propane after gas went to four dollars a gallon.When Osterman came to dig up the propane tank they refused to fill the 6foot by 6foot by 12foot trench that remained.When I questioned them about it they responded that...
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Anonymous
Private

Agreed- this company Osterman has zero concern for even long time customers.

Anonymous
Heather C.

I moved recently and had to discontinue my service with Osterman. However, they were a great company to work with and I appreciated their customer service. I recommended Oster...

#264778
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i recently found out that osterman charged me $45 for a part i bought myself for $10. after finding that out i started checking prices and the company i replaced them with is 85 cents cheaper per gallon and last knowing i use propane only to heat they fillrd me up the...
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Anonymous
Stephanie

Who is the new company? Are you still happy with them?

#223301
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