Product: Osterman Propane Customer Care Clear all filters (23 of 23 reviews match)
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I had Osterman hook up my new propane furnace in 2015 & had no problems.I called them this year for an estimate to hook up a propane fireplace in my new addition I put on to my house. BIG MISTAKE!! The service tech sent me an email the next day of $650 because he said...
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Osterman Propane Customer Care
I didn't like
  • Service
#1138443
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my husband is out of work,we only use propane for heating,they charged us more than they said they would and even though im making paymnts their rep.nicole is saying im forcing her to shut us off and we will have to pay 95$ when we need heat again,because even thou im...
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Anonymous
Anonymous

Horrible customer service and management. Buy your own tank and dump Osterman. They do not appreciate their customers. They think they are doing you a favor by delivering p...

Anonymous
Anonymous

Great

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Osterman Propane Customer Care
#1064533
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I have had them for years...not too bad, but pricing was terrible next to the market.Never took the time to shop around. Was on automatic delivery. The last two times, I ran out! Why be on automatic delivery then! And I ran out on a Sunday and they said they would be...
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Osterman Ombudsman
Osterman Ombudsman

Walter, we are sorry that you are unhappy. While many propane companies offer low introductory rates, those prices are typically for people who use propane for heating. You ho...

1.9
Product
Osterman Propane Customer Care
#1001010
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Osterman Propane Customer Care Review

#1017292
1.0
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I ran out of propane and called their emergency service and they never responded...this is just one of many issues...they dont care...terrible
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Osterman Propane Customer Care Review

#960214
1.0
Details
I just find there Companies Customer Service skills and integrity that represents there experience with dealing with the public very unsatisfactory for a business to continue to thrive and compete with future gasline prices coming thrue Ma. President elect Trump would fire them all!
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Was timely efficient, completing an inspection, replacing what was necessary, putting everything back together neatly. I did not feel the need to follow him around, which is comforting. And most of all, my dogs approved and he was comfortable around them. My husband, Al and I look forward to a long professional relationship with Osterman Propane...
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Dunlap, Tennessee
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Osterman Propane Customer Care
#942277
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I have been a customer for approximately three years.I received a "final notice" for a small amount due of $395.00. Never received a call just a notice! I was hospitalized for over two months and coming home to this and seeing that they will not deliver my propane for...
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Osterman Ombudsman
Osterman Ombudsman

Ms. Kelly,We are sorry you are unhappy. However, you would have received at least 5 mailed notifications of your account status starting with the delivery ticket left on Febru...

1.2
Product
Osterman Propane Customer Care
I didn't like
  • Reliability
  • Customer service
#859295
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Made a payment over the phone got the delivery 6 weeks later they claim they don't have the payment but the money is going out of my account where did my money go???why did I get a delivery if I didn't already pay? They still say no record of payment so they shut my...
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1.0
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Osterman Propane Customer Care
#835952
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They really need to work on thier customer social skills, first hand they get paid , that doesnt mean they can just reply to messages sounding rude, or even just saying we are doing you a favor here.Where is the real owner of this company and why isnt he or she doing...
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1.2
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Osterman Propane Customer Care
I didn't like
  • Service
#832480
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My complaint is that they were charging me too much for propane and making a real good profit off me. I rented my tank from Osterman's for eight years. They started off with decent price as of the last couple of years they charging me over $5.00 a gallon (and when I...
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Anonymous
RJ

I totally agree with the above Osterman "customers. " That's why I left them 2 years ago and went to a Worcester based company.

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Osterman Propane Customer Care
#600082
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I have been doing business with Osterman Propane for roughly 6-7 years at this time. In the beginning, I was unable to make sufficient payment until about 4-5 months after delivery. At that point they would label me as no deliveries until my account was paid in full,...
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Osterman Ombudsman
Osterman Ombudsman

We are very sorry for your financial situation, but please recognize that we have been working with you for several years to try and keep you warm. Two years ago, New England ...

2.6
Product
Osterman Propane Customer Care
#598193
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Back in February I called about payment plan and was told as long as I was making consistent monthly payments we would be ok. After that phone call I got 3 visits to my door threatening to turn us off. Within those 3 visits I called explained the situation and They...
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Osterman Propane Customer Care
#518977
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