Product: Osterman Propane Propane Tank Refill Clear all filters (10 of 10 reviews match)
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We called to get a delivery one cold January night because we had run out of propane. We were told we could not get a delivery until our balance of $900 (the price to fill our tanks is $700) was paid in full in cash. We were told we could not do a payment plan. After...
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EnragedSiberianTiger
EnragedSiberianTiger

They are a horrible company, and shame on them for what they did to you.

Anonymous
Durpa

Yes because THEY should take pity on a deadbeat. This entire situation is your own doing. YOU fell behind on bills. That is NOT THEIR FAULT!!!! Obviously you prioritized somet...

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Osterman Propane Propane Tank Refill
#1227064
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If I want propane delivered any other day than Monday there is an extra fee ($100 for weekdays and $175 for weekends). Office person said - Not sure if he will get there Monday due to the weather. (It's winter). So I asked if it was going to snow on Monday. She said,...
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1.0
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Osterman Propane Propane Tank Refill
#1224499
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we had called tuesday to get propane the told tomorrow or after a storm came in on thursday so i called friday they said again today and tomorrow friday gone saturday gone i still have not got my propane. I dont like the idea of being lied to. 2038417970.
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Anonymous
Art

I have the same experience, down to 10% have been given three delivery dates in the last 3 weeks with no shows. the last delivery was scheduled for Monday 1-22-2017, I called ...

Osterman Ombudsman
Osterman Ombudsman

As of January 17, 2018 we have had the coldest winter in 20 years in the past 20 days. This historic and record setting weather put a strain on all energy companies in New Eng...

1.0
Product
Osterman Propane Propane Tank Refill
#1164358
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This is the fourth time that I had to call Ostermans when my propane tanks were running on empty...although I am on their yearly automatic delivery. Twice I have run out.Called on the weekend and was told even though I was empty and on automatic delivery was told they...
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Osterman Ombudsman
Osterman Ombudsman

Unfortunately, your complaint does not make sense to us. It is our very specific company policy that customers on automatic delivery NEVER pay any fees or charges for an after...

2.4
Plainfield, Connecticut
Product
Osterman Propane Propane Tank Refill
#1146332
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I use propane for heating, cooking and hot water. I call for deliveries when needed, but $4.50 a gallon is outrageous! While they charge high use customers substantially less, what about the low usage customers. I could see paying higher delivery fees but $2-3 more per...
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Anonymous
Dave Plante

the exact reason that after 12 yes as a customer they are gonwaiting for 2 months for them to get their tanks off my property.

1.0
Plainfield, Connecticut
Product
Osterman Propane Propane Tank Refill
#1128405
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Why would you go and fill a tank that was only filled in February of 2017 when the prices of propane is so high? I really think you should know who your customers and have an idea of how much they use for propane. I am only 1 person that lives in my home and you came...
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Osterman Ombudsman
Osterman Ombudsman

A reminder that we have 3 types of delivery schedules for our customers:Automatic (heating) means our system monitors temperature by region, your historic use, and the use of ...

Product
Osterman Propane Propane Tank Refill
#1126245
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I don't make a lot and I have a big place, propane runs my stove, hot water, and heat, and dryer, but I need a place to live right? And I think they prey upon that fact with most people. I even asked them to give me a discount since it was their fault I got the...
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1.3
Palmer, Massachusetts
Product
Osterman Propane Propane Tank Refill
#1097785
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Osterman propane are a bunch of incompetent ***, they are criminals as well, i have had nothing but problems from them for 5 years , i rent so i cant change to another company i am actually going to move to a new place just to avoid ever dealing with them altogether, i...
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Osterman Propane Propane Tank Refill
#1088625
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I bought a house and unfortunately inherited Osterman's propane tank. They consistently overcharge by almost a dollar compared to others in the area. I HATE that I am strapped to them until I can buy my own tank! When I called a few months ago and spoke to a manager...
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Osterman Ombudsman
Osterman Ombudsman

We use the gauge as an indicator, but our drivers also use the liquid spitter on the tank when filling. The spitter will emit a tiny amount of liquid propane when the tank is ...

Product
Osterman Propane Propane Tank Refill
I didn't like
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#1001024
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Osterman recently filled my tank and gave me a bill for $6.199 per gallon of Propane! The current average price in NH is $2.39 according to the NH office of energy and planning. 1, I called to complain - - no results 2, I got another dealer to put in his tank and he...
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1.0
Chesterfield, New Hampshire
Product
Osterman Propane Propane Tank Refill
#906901
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