Product: Osterman Propane Residential Gas Supply Clear all filters (0 of 13 reviews match)
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Osterman Propane - Didn’t even get started

Took over three weeks to get the application looked at never mind acting on it I never heard of any company not wanting business Don’t get these “people “
Product
Osterman Propane Residential Gas Supply
#1393259
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I had an outstanding bill. I had spoken to one Customer Service rep who was very nice and explained that I'd had some financial setbacks and would pay the entire bill once I received my income tax return. In the meantime I made a couple of small payments. She was very...
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EnragedSiberianTiger
EnragedSiberianTiger

They have the worst customer service I have ever dealt with in my life.

2.0
Sterling, Massachusetts
Product
Osterman Propane Residential Gas Supply
I didn't like
  • Customer service
#1235416
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Three attempts to get gas delivered. Charged unbelievable 5.989 per gallon. .
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Anonymous
Anonymous

Over charge if u have smaller tank.would be nice if the state would do something about it

Anonymous
anonymous

Worst customer service ever dealt with. Don't even bother with the company.

1.2
Plainfield, Connecticut
Product
Osterman Propane Residential Gas Supply
#1186498
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Osterman Propane - Horrible

Drivers were always nice, but overall horrible experience with them. -running out of gas when automated delivery was set up -no heat when one tank is still full (staff said the second tank might not have been turned on) -no ETA given even though I told them I can’t stay in the house & I had sent my young son out, until I persisted (4-5 times asking in a different way) -office staff rude! Will look for a new company
1.4
Details
Customer service
Price Affordability
Reliability
Staff
Value for money
Product
Osterman Propane Residential Gas Supply
#1172938
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I WAS AN OSTERMAN PROPANE CUSTOMER FOR OVER 15 YEARS, RAN OUT OF GAS TWICE, THEN I DISCOVERED MY NEIGHBOR WAS PAYING $1 LESS PER GALLON WITH ORMSBEE PROPANE. MY PROPANE TANKS WERE RENTED FROM OSTERMAN. I CALLED AND TOLD THEM NOT TO REFILL MY TANKS LAST JULY AND LET THE...
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Anonymous
JS

Kim at Roy Bros Oil/Osterman Propane in Ashburnham is the rudest (***) person to have to deal with. We are on automatic delivery and they didn’t deliver, we ran out this week ...

1.0
Product
Osterman Propane Residential Gas Supply
I didn't like
  • Outrageous prices
  • Pricing
#1163586
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Per gallon price is based on annual usage, not on the current price of propane. Because we are conservative in our use of fuel, we are charged a higher rate per gallon. We are on a fixed retirement budget that requires extreme care in our use of heating fuel so we run...
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Anonymous
Anonymous

They ripped people off on propane they don't care about the people just care abut the they take it

Anonymous
Anonymous

completely agree. overpriced and not customer friendly. no matter how you work the numbers they have their fee structure to their advantage only. Why they are still in bus...

Product
Osterman Propane Residential Gas Supply
#1155907
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If you wouldn't mind what company did you go with?I have run out of propane 4 times in 3 years!! Because I only use propane for hot water I have been paying over $5.00 a gallon. To make it even better, I was on monthly plan. I paid $126 a month first year, then $86 a...
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Osterman Ombudsman
Osterman Ombudsman

Ms. Benoit, you raise a number of issues. While not excuses, there are reasons several of these issues occurred. While we feel they have been resolved, obviously you are still...

1.0
Product
Osterman Propane Residential Gas Supply
#1004177
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50 per gallon for propane. Unknown to me as it did not show up on my bill was rent for their tank. Also they replaced my large 100 gallon tank with a 30 gallon . I figured out what they were up to ... they were coming every 4 weeks so I was seeing a smaller bill ......
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Anonymous
Anonymous

it's funny no one from osterman commented on this!

Product
Osterman Propane Residential Gas Supply
#989852
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First, Osterman Gas residential propane prices are significantly higher than the average of their competitors in this area. Second, I was on automatic delivery with Osterman Propane. In spite of this, at least once every heating season, for at least five heating...
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Osterman Ombudsman
Osterman Ombudsman

This is a very important issue which we take seriously. Automatic customers should not have to worry about running out of gas. When these run outs happened, we presume you cal...

Product
Osterman Propane Residential Gas Supply
#972292
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Considering using Osterman Propane? WALK AWAY!!! If you are considering Osterman Propane to heat your house, walk away and find someone else! If they are going to treat you as a customer as they have been treating me they will: • Lie to you • Take advantage of you...
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Product
Osterman Propane Residential Gas Supply
#970686
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