Product: Osterman Propane Tank Refill Clear all filters (0 of 9 reviews match)
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Osterman Propane - High prices

Have smaller tank use for cooking use about 40 gallons a year last fill over 6 dollars a gallon real nice
1.0
Details
Billing Practices
Price Affordability
Value for money
Sunderland, Massachusetts
Product
Osterman Propane Tank Refill
#1207079
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Awefull service!!!!!ran out of propane so I called emergency line for them to ask me to use a "different surce of heat" , call the office next day and they sand a technician with portable tank to get my furnace going until the truck comes ( wich never did) and ran out...
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1.0
Product
Osterman Propane Tank Refill
I didn't like
  • Customer service
#1021320
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I had been a customer of Osterman for about 30 years. By the time I discontinued service, the price of propane had risen to almost $6.00 a gallon. I used about 200 gallons a year. When I asked Osterman why the prices were so high, they told me that the only way I...
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Osterman Ombudsman
Osterman Ombudsman

Dear Anonymous, We are sorry you are unhappy with our service. But we are a bit confused about your complaint. In your title you say we make money by renting you the tank howe...

4.7
Product
Osterman Propane Tank Refill
I didn't like
  • Sales staff
  • Prices
#636421
Reply to reviews
What ever you do, DO NOT USE OSTERMAN, they charge a $60.00 fee annually if you do not refill the entire amount of propane with in the year. I only use propane for cooking, so when I purchased the house I was the usage was. I came home yesterday to find a tag on my...
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Osterman Ombudsman
Osterman Ombudsman

Janet, based on your complaint I think we have a good understanding of what happened. Unfortunately we do not feel we are entirely to blame. It is obvious that you moved into...

1.0
Product
Osterman Propane Tank Refill
I didn't like
  • Customer service and fees
  • Extortionist
  • Fees
#616257
Reply to reviews
Doing business with Osterman for over a decade and recently they were scheduled to come out to refill our tanks. You see, we ran out of fuel over the weekend. We called on a Sunday and they didn't arrive for a couple of days. So that our pipes didn't freeze we had to...
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2.0
Bourne, Massachusetts
Product
Osterman Propane Tank Refill
#603187
Reply to reviews
To any consumer who is unfortunate enough to do business with Osterman propane, I would like to share the following story: My wife and I use propane for cooking only. We chose propane because we have a lot of power outages in our area and did not want to rely on an...
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Osterman Ombudsman
Osterman Ombudsman

As a follow up, Atlas Glen-Mor has a minimum use fee for a 50 gallon tank of $59.95. Osterman Propane charges $60.00.

Osterman Ombudsman
Osterman Ombudsman

We are sorry that you are dissatisfied with our service. While we understand that you are unhappy with our fees, all of these fees and policies were clearly disclosed to you a...

Product
Osterman Propane Tank Refill
#455262
Reply to reviews
Jacked up my price of fuel to 6.00 a gallon my neighbor pays 4.00 a gallon my other neighbor pays 2.25 a gallon. They charged me for not using a 100 gallons in one calender yr even though they showed up ten days after the one yr cycle to re-fill my EMPTY tank. I used...
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Anonymous
Anonymous

How is this legal? They jacked up our price per gallon 50 cents over our last fill up. They say it's because we have not filled up in a while. They told my husband they charge...

Product
Osterman Propane Tank Refill
#423402
Reply to reviews
we had a renni heater installed early this winter - the installer did a great job - i did my due diligence BEFORE TALKING WITH THE SALESMAN - and found out about propane prices and problems - so i was able to go over them with the salesman BEFORE I GOT THE SERVICE! -...
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Product
Osterman Propane Tank Refill
#296211
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I inherited Osterman when we bought our new first house 17 years ago. We only had cooking, Dryer, and Hot Water two years ago we added a small gas heating stove. We had a rocky start at best and decided to change companies, but not that easy!! Two years ago my husband...
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Anonymous
Barbara

It\'s all about the MONEY...the root of ALL EVIL

Sherborn, Massachusetts
Product
Osterman Propane Tank Refill
#206233
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