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Oyster an Propane Customer service has flown the coop. Osterman propane wants you to sign up for auto delivery and budget thinking you'd receive better service.

In a nut shell Osterman wants your money but can't service its customers. Office staff is clueless, rude and uncaring to its callers. the standard answer is "we're short staffed and we don't know when we can get out to give you fuel".

I am not the first person to experience such bad service from Osterman Propane Wouldn't recommend Osterman Propane in eastern ct it's the Plainfield office. I called the Massachusetts office they were no help

Reason of review: Poor customer service.

Location: 40 Cemetery Rd, Plainfield, CT 06374, USA

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Osterman P

As of January 17, 2018 we have had the coldest winter in 20 years in the past 20 days. This historic and record setting weather put a strain on all energy companies in New England.

Our phone lines were overwhelmed with calls and our team members have been working non-stop to deal with the incredible demand for fuel and customer service. We know that customers are anxiously awaiting deliveries and want to know when to expect them but our customer service representatives have a difficult decision to make.

Tell you a time that will very likely be adjusted or rescheduled as we try to keep up with demand, or simply tell you we don't know. We understand neither answer is satisfactory but we can assure that we will keep working hard to make all deliveries as quickly, efficiently and safely as possible.

Guest

They give you one price then charge you all most a dollar more a gallon

Guest

I agree with some of the statements offered about Osterman's responses to customer concerns. I received absolutely no cooperation when conversing with their office. Basically, what I was told met with the same response as if they would have said outwardly "tough *** for you lady, pay or be cold."

Guest

I think they only hire rude unhappy people. It's the same when calling Massachusetts - it's probably a call center

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