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Osterman Propane, Inc., Whitinsville, MA

I have been a propane customer for 5 years. I called to ask about price/gal for propane for a Sturbridge, MA customer having only a gas FP and was quoted $3.89/gal.

However, when I had 40 gal delivered, they charged me $5.97/gal!! When I called, they said the price varies based on usage. Why is there an almost $2/gal difference for the same type of customer than is quoted on the phone! I have not received any type of paperwork that discloses this kind of pricing!

Also, the company ALREADY charged me $60 in 2010 because I did not order gas in a 1-year period which I was also not aware of this policy. And, if you are going to charge a penalty for not using a minimum amount of gas in a year, then the delivery price for the same type of customer (gas FP) should be consistent.

As far as I'm concerned, this is price gouging and, given the number of complaints you see online for this company, I don't understand how the BBB can say they are reputable. They are not!!

Location: Natick, Massachusetts

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Guest

I agree that Osterman is overpriced and perhaps price gouging. At current delivery of 40.2 gal of propane they charged me $5.89/gal.

A recent average price survey (week of 15-Dec-15) by the State of Massachusetts showed $2.67 with a high of $4.51. If I had another choice for a provider here in Leverett, MA, I would tell Osterman where to go.

http://www.mass.gov/eea/energy-utilities-clean-tech/home-auto-fuel-price-info/propane-price-surveys.html

Guest

These people SUCK!!!! They quote you a price and then say "Oh I miscalculated it's a MUCH higher price than that!" CUSTOMER Service BITES!!

There is a "Joanne" in the Methuen Massachusetts office that says things like "We own the tank" Really Lady so YOU own Osterman?? Anyway, I had to leave my door open one day for a Guy to come in and check my heater, he was also suppose to do a "leak check". Well when I got home my heater was STILL not working. leak check NEVER was done But get this, I go into my Daughter's Bathroom to find that The Propane guy decided to use her bathroom and spit her mouthwash in the sink!!

The *** couldn't flush OOHH GROSS because we had that bathroom shut off for the winter due to a plumbing leak we were fixing in the Spring!! WTF I called and spoke with a Manager who said " well what do you expect my guys to do Hold it???" Theses People are INSANE!!

When I filed a written complaint to the Company they turned things around stating " No my guy didn't use your bathroom, you had a Real Estate Agent in the house the same day" AGAIN WTF We have NEVER had a Real Estate Agent in our home!! I have NEVER HATED anyone so much!!!!

Guest

You need to file a complaint to BBB yourself. The more complaints filed then they will be forced to listen.

BBB is a paid membership. Being in business myself and having filed a complaint with other bad companies in the past with them I now understand this.

:? Really, consumer complaints should be sent to the newschannels and the consumer complaints division of the attorney general's office...that is what I am doing with these jerks!!!

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