In 2008 Roy Bros. Propane in Ashburnham, MA, installed a propane tank for my gas stove. The contract made no mention of a MUC. Roy Bros. was later taken over by Osterman. Three or four years ago they sent me a bill for MUC, which I reported to the Better Business...Read more
I had an outstanding bill. I had spoken to one Customer Service rep who was very nice and explained that I'd had some financial setbacks and would pay the entire bill once I received my income tax return. In the meantime I made a couple of small payments. She was very...Read more
I didn't like
- Customer service
We have been a customer since 2011. Since then we have been on automatic delivery and have always paid our bill as well as overpay an amount for a few refills. Two years ago my mother was diagnosed with stage four lung cancer. She was forced to retire from a job she...Read more
Called to confirm my delivery. Monday is the day established by Osterman as my delivery day. If I want propane delivered any other day than Monday there is an extra fee ($100 for weekdays and $175 for weekends). Office person said - Not sure if he will get there Monday...Read more
Osterman Propane - Good customer service
sometimes im not always able to pay entire bill right away, for one reason or another, jen is always nice about this and patiently waits. not many companies would leave you alone, as they would probably bug the heck out of you. for that, i appreciate them.
Osterman Propane - High prices
Have smaller tank use for cooking use about 40 gallons a year last fill over 6 dollars a gallon real nice
Three attempts to get gas delivered. Charged unbelievable 5.989 per gallon.Read more
Osterman Propane - Ostermen will ripped you off
Ostermen over price propane
Drivers were always nice, but overall horrible experience with them. -running out of gas when automated delivery was set up -no heat when one tank is still full (staff said the second tank might not have been turned on) -no ETA given even though I told them I can’t...Read more
Oyster an Propane Customer service has flown the coop. Osterman propane wants you to sign up for auto delivery and budget thinking you'd receive better service. In a nut shell Osterman wants your money but can't service its customers. Office staff is clueless, rude and...Read more
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