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We were tired of paying almost $6.00 a gallon of propane with this company with the explanation that the rate was higher for us because we had "low usage". So now it appears in order to eliminate their unfair low usage surcharge, they have now tacked it on to the price...
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Company wrote 0 private or public responses to the review from Dec 06.
#1416545
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In Summer I called them to call me back for a good price so that we would reserve the Propane before hand.. They did not... And today they are selling me Propane a dollar per gallon MORE than the market rate... their rate is $3.20 per gal. Market rate is $2.24 per gal...
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Company wrote 0 private or public responses to the review from Nov 14.
2.0
Sterling, Massachusetts
#1400203
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Osterman Propane - Didn’t even get started

Took over three weeks to get the application looked at never mind acting on it I never heard of any company not wanting business Don’t get these “people “
Company wrote 0 public responses to the review from Nov 03.
#1393259
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Bought new house 9 years ago with tank owned by Osterman. Contact up after 3 years. From year 3 to 8 I haggled with the them like a fool after they would do an automatic delivery and charge me an insane price per gallon. I had their tank removed and put in my own tank...
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Company wrote 0 public responses to the review from Sep 27.
#1367205
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Horrible company with horrible employees. They charged us over 200 dollars to take 10 seconds to look at our tank. Our oil delivery guy said that our tank probably had a leak and he smelled something, so I called and told them, and they proceeded to bill us for the...
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Company wrote 0 private or public responses to the review from Jun 13.
1.0
Montville, Connecticut
I didn't like
  • Extortionist
#1279701
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Resolved
In 2008 Roy Bros. Propane in Ashburnham, MA, installed a propane tank for my gas stove. The contract made no mention of a MUC. Roy Bros. was later taken over by Osterman. Three or four years ago they sent me a bill for MUC, which I reported to the Better Business...
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Company wrote 0 private or public responses to the review from May 07.
#1250082
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I had an outstanding bill. I had spoken to one Customer Service rep who was very nice and explained that I'd had some financial setbacks and would pay the entire bill once I received my income tax return. In the meantime I made a couple of small payments. She was very...
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Company wrote 0 private or public responses to the review from Apr 17.
EnragedSiberianTiger
EnragedSiberianTiger

They have the worst customer service I have ever dealt with in my life.

2.0
Sterling, Massachusetts
I didn't like
  • Customer service
#1235416
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We have been a customer since 2011. Since then we have been on automatic delivery and have always paid our bill as well as overpay an amount for a few refills. Two years ago my mother was diagnosed with stage four lung cancer. She was forced to retire from a job she...
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Company wrote 0 public responses to the review from Apr 05.
EnragedSiberianTiger
EnragedSiberianTiger

They are a horrible company, and shame on them for what they did to you.

Anonymous
Durpa

Yes because THEY should take pity on a deadbeat. This entire situation is your own doing. YOU fell behind on bills. That is NOT THEIR FAULT!!!! Obviously you prioritized somet...

#1227064
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Called to confirm my delivery. Monday is the day established by Osterman as my delivery day. If I want propane delivered any other day than Monday there is an extra fee ($100 for weekdays and $175 for weekends). Office person said - Not sure if he will get there Monday...
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Company wrote 0 public responses to the review from Apr 02.
1.0
#1224499
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Contact Osterman Propane

Mailing Address:
Osterman Propane LLC
PO Box 150 1 Memorial Square
Whitinsville, Massachusetts 01588
United States
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sometimes im not always able to pay entire bill right away, for one reason or another, jen is always nice about this and patiently waits. not many companies would leave you alone, as they would probably bug the heck out of you. for that, i appreciate them.
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Company wrote 0 public responses to the review from Mar 24.
EnragedSiberianTiger
EnragedSiberianTiger

Quit being a shill. They have the worst customer service out there. Why else do they have a one star review on almost every review site? Because their service is poor, pure an...

3.5
#1218126
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