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Horrible company with horrible employees. They charged us over 200 dollars to take 10 seconds to look at our tank. Our oil delivery guy said that our tank probably had a leak and he smelled something, so I called and told them, and they proceeded to bill us for the...
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1.0
Montville, Connecticut
I didn't like
  • Extortionist
#1279701
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In 2008 Roy Bros. Propane in Ashburnham, MA, installed a propane tank for my gas stove. The contract made no mention of a MUC. Roy Bros. was later taken over by Osterman. Three or four years ago they sent me a bill for MUC, which I reported to the Better Business...
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#1250082
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I had an outstanding bill. I had spoken to one Customer Service rep who was very nice and explained that I'd had some financial setbacks and would pay the entire bill once I received my income tax return. In the meantime I made a couple of small payments. She was very...
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EnragedSiberianTiger
EnragedSiberianTiger

They have the worst customer service I have ever dealt with in my life.

2.0
Sterling, Massachusetts
I didn't like
  • Customer service
#1235416
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We have been a customer since 2011. Since then we have been on automatic delivery and have always paid our bill as well as overpay an amount for a few refills. Two years ago my mother was diagnosed with stage four lung cancer. She was forced to retire from a job she...
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EnragedSiberianTiger
EnragedSiberianTiger

They are a horrible company, and shame on them for what they did to you.

Anonymous
Durpa

Yes because THEY should take pity on a deadbeat. This entire situation is your own doing. YOU fell behind on bills. That is NOT THEIR FAULT!!!! Obviously you prioritized somet...

#1227064
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Called to confirm my delivery. Monday is the day established by Osterman as my delivery day. If I want propane delivered any other day than Monday there is an extra fee ($100 for weekdays and $175 for weekends). Office person said - Not sure if he will get there Monday...
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1.0
#1224499
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sometimes im not always able to pay entire bill right away, for one reason or another, jen is always nice about this and patiently waits. not many companies would leave you alone, as they would probably bug the heck out of you. for that, i appreciate them.
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EnragedSiberianTiger
EnragedSiberianTiger

Quit being a shill. They have the worst customer service out there. Why else do they have a one star review on almost every review site? Because their service is poor, pure an...

3.5
#1218126
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Osterman Propane - High prices

Have smaller tank use for cooking use about 40 gallons a year last fill over 6 dollars a gallon real nice
1.0
Details
Billing Practices
Price Affordability
Value for money
Sunderland, Massachusetts
#1207079
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Three attempts to get gas delivered. Charged unbelievable 5.989 per gallon.
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Anonymous
Anonymous

Over charge if u have smaller tank.would be nice if the state would do something about it

Anonymous
anonymous

Worst customer service ever dealt with. Don't even bother with the company.

1.2
Plainfield, Connecticut
#1186498
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Osterman Propane - Ostermen will ripped you off

Ostermen over price propane
#1180384
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Contact Osterman Propane

Mailing Address:
Osterman Propane LLC
PO Box 150 1 Memorial Square
Whitinsville, Massachusetts 01588
United States
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Drivers were always nice, but overall horrible experience with them. -running out of gas when automated delivery was set up -no heat when one tank is still full (staff said the second tank might not have been turned on) -no ETA given even though I told them I can’t...
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1.4
#1172938
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