filters
State:
Show
City:
Show
Product:
Show
I just looked up St of CT prices and they were/ are $2 89 a gal. I just received my bill and it cost me $5.139 per ga I will be calling when they open this morning . a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a...
Read more
Osterman Ombudsman
Osterman Ombudsman

We have a volume tier pricing schedule just as all other commodities. We incur a similar level of cost to service each customer which we must recoup through the price of fuel....

1.0
Montville, Connecticut
I didn't like
  • Pricing
#1152202
Reply to reviews
Stay away from Osterman. You will not be appreciated and more importantly they are extremely rude. After many years with Osterman I am leaving. The customer service is always horrid. They should remember they need customers in order to continue their employment. It...
Read more
1.0
Sterling, Massachusetts
#1150901
Reply to reviews
This is the fourth time that I had to call Ostermans when my propane tanks were running on empty...although I am on their yearly automatic delivery. Twice I have run out.Called on the weekend and was told even though I was empty and on automatic delivery was told they...
Read more
Osterman Ombudsman
Osterman Ombudsman

Unfortunately, your complaint does not make sense to us. It is our very specific company policy that customers on automatic delivery NEVER pay any fees or charges for an after...

2.4
Plainfield, Connecticut
#1146332
Reply to reviews
I had Osterman hook up my new propane furnace in 2015 & had no problems. I called them this year for an estimate to hook up a propane fireplace in my new addition I put on to my house. BIG MISTAKE!! The service tech sent me an email the next day of $650 because he said...
Read more
Osterman Ombudsman
Osterman Ombudsman

Our recollection of events is quite different. Our energy advisor quoted you $650.00 to install piping and final connect to a new heating stove you purchased, there never was ...

I didn't like
  • Service
#1138443
Reply to reviews
Osterman Propane buys out small propane companies, then abuses smaller customers with fees and over priced propane. They will charge you a "minimum usage fee" that is not in their fee structure. Mine was $65 a month, when I use about $120 worth of propane a year. This...
Read more
Osterman Ombudsman
Osterman Ombudsman

Your complaint is inaccurate. Our minimum charge for your use was $64 per YEAR. Our policy states that we ask customers to use one tankful of propane per year. As the past two...

Palmer, Massachusetts
#1135048
Reply to reviews
I use propane for heating, cooking and hot water. I call for deliveries when needed, but $4.50 a gallon is outrageous! While they charge high use customers substantially less, what about the low usage customers. I could see paying higher delivery fees but $2-3 more per...
Read more
Anonymous
Dave Plante

the exact reason that after 12 yes as a customer they are gonwaiting for 2 months for them to get their tanks off my property.

1.0
Plainfield, Connecticut
#1128405
Reply to reviews
Always consistently overpriced. If you heat with propane and don't use it for cooking and/or hot water you will fall into a lower usage category (under 800 gallons per year) Currently, the high state average price is just over $4. per gallon. With Osterman the price is...
Read more
Osterman Ombudsman
Osterman Ombudsman

There are two different issues to be addressed here. Firstly, the price tier you refer to is for customers using less than 35 gallons per year. If your ANNUAL usage was above ...

Anonymous
Anonymous

i just got off the phone with these criminals, i now have a balance of 330 dollars , because they removed the meters in my apartment building, and pur all tenants on ...

I didn't like
  • Fees
  • Extortionist
  • Customer service
#1127485
Reply to reviews
Why would you go and fill a tank that was only filled in February of 2017 when the prices of propane is so high? I really think you should know who your customers and have an idea of how much they use for propane. I am only 1 person that lives in my home and you came...
Read more
Osterman Ombudsman
Osterman Ombudsman

A reminder that we have 3 types of delivery schedules for our customers:Automatic (heating) means our system monitors temperature by region, your historic use, and the use of ...

#1126245
Reply to reviews
When I moved into my apartment it cost about 600 to completely fill both of my 100 gallon tanks. During the winter I was paying over 400 for 100 gallons. Here we are in September, 6 months after my last delivery, and my rate is only 10 cents cheaper than it was all...
Read more
1.3
Palmer, Massachusetts
#1097785
Reply to reviews
Osterman propane are a bunch of incompetent ***, they are criminals as well, i have had nothing but problems from them for 5 years , i rent so i cant change to another company i am actually going to move to a new place just to avoid ever dealing with them altogether, i...
Read more
Anonymous
bob kulig

I am renting for 13 years and want to buy the tank. they were willing to sell the tank 6 years ago for $1200. When I tried this year they said they do not sell the tanks. So t...

#1088625
Reply to reviews