Osterman Propane - Stole my regulator!!!
We ran out of Propane the Friday before Easter and they would not deliver to us over the weekend. I called the office on Monday and they said it would be 3-5 days before we could get a propane delivery.
The secretary is EXTREMELY rude. We had to put a propane tank from our camper on to have hot water. An Osterman employee came to deliver propane and complained and took the regulator. We borrowed a regular from someone and put it back on.
Today they came and took their tank and OUR regulator even though there was a note on it stating that it was ours. They are not cooperating and we had to file a complaint with the police. We have not gotten our regulator back and we have no hot water due to them stealing from us. Now they are threatening us saying that they will report us to the town for illegally hooking up our smaller tank.
What were we supposed to do???? We had no hot water and they were refusing to deliver to us!!!
Location: Boston, Massachusetts
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You have to obtain a license from your fire department to hook up a tank to your house. That is why your own tank was illegal.
Osterman cannot legally take the regulator if it doesn't belong to them. That is theft.