Sherborn, Massachusetts
Not resolved
1 comment

I inherited Osterman when we bought our new first house 17 years ago. We only had cooking, Dryer, and Hot Water two years ago we added a small gas heating stove. We had a rocky start at best and decided to change companies, but not that easy!! Two years ago my husband (who is 100% VA disabled)and so sick we were on our way to the hospital and our oil burner broke, so the only heat we had was the gas stove, I called to get delivery, Even though it wasn't the DAY they come to Millis and they charged me and additional $100 to deliver on an "off Day". Over the next two years I was on "will call" which means I call when I need gas (having to remember they only come to Millis on Monday's. I finally got fed up with the constant checking the tank and August of this year gave up and signed the agreement to take the money out of my account every month ($204)

beginning in Sept. I was TOLD that would set me up on automatic delivery.

Friday night Nov. 5th I came home to the smell of gas! My husband said that usually means the gas is low. I got up and went out with my flashlight

to check the tank, Yep, almost empty! I got on the phone immediately and called the after hours number and had to go through the system to get someone to call me back. Brian the driver called my back and I explained that I had been prepaid since Sept. and not seen a drop of gas. He said I will come in the morning by 9am. Well at 10 am I called him again and he told me the boss said "I am on will call" I said signed agreement and they have over $800 of my money. So he said I will call him again, he called me back and said the boss had updated my history and that I am prepaid but on "will Call"! at this point with 13 people due for dinner that day to celebrate my birthday, the only way he could come is if I gave him ANOTHER $175 cash when he arrived. I said,(now in tears)can't you take it out of the prepayment? and he said I will call the boss again, by this time all I could do was sputter out JUST COME! Made my dinner late and put a damper on my whole birthday. These PEOPLE JUST DO NOT CARE: IT"S MONEY!

Review about: Osterman Propane Tank Refill.

Had an Experience with Osterman Propane?

Write a review


Terms of Service
Post Comment

It's all about the MONEY...the root of ALL EVIL

You May Also Like

Hurricane Wind Power - Not Satisfied. Defective Product. Hurricane Wind Power "I purchased a Hurricane 450 XP In mid December. 8 days later the charge controller and dump load arrived. I was super excited that it arrived so fast. I assumed..." Read more Waste Pro Usa - Unsatisfactory even when you pay extra Waste Pro Usa "It's nearly been two weeks since I requested and paid the extra $100.00 fee to have my tree branches picked up I've called numerous times and spoke with office Manger..." Read more Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Converse has no quality Converse "Quality of Converses shoes is getting worse and not any better. I see people from all over the world complaining about converse shoes falling apart in couple of months. Yjis..." Read more Whirlpool - Stainless French door refrigerator with drawer freezer Whirlpool "We have continuous ice accumulation that melts under the freezer drawer leaking water intermittently onto our tile floor, creating a slip and fall hazard. We have to fully defrost the..." Read more Universal Autograph Collectors Club - How not to treat your customers Universal Autograph Collectors Club "Ive been collecting Autographs for some years now 3 months ago my partner paid for a membership to the UACC it was paid through PayPal just over a month later..." Read more Dennys Restaurant - Uneducated manager doesnt know the Dennys menu Dennys Restaurant "Sunday morning bliss...the sun hitting my face as I wake on the couch, a concoction of sweaty leather and skin joining together in harmony. I was excited, truly excited. The..." Read more