Osterman Propane - Two thumbs down!
First, Osterman Gas residential propane prices are significantly higher than the average of their competitors in this area. Second, I was on automatic delivery with Osterman Propane.
In spite of this, at least once every heating season, for at least five heating seasons, Osterman Propane allowed the tanks to run dry. During one of these heating seasons, Osterman Propane allowed the tanks to run dry twice in the same heating season.
Osterman Propane never offered any consideration for their negligence and oversight (for example, a discount on the price). I would in no way recommend Osterman Propane as a supplier to anyone in my local area, given the wealth of preferable alternatives for residential propane delivery.
Reason of review: Poor customer service.
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Comments
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This is a very important issue which we take seriously. Automatic customers should not have to worry about running out of gas.
When these run outs happened, we presume you called into our office or after hours answering service who would then immediately dispatch a delivery.
There is no contact information for us to investigate your complaint. Please send an email to info@ostermangas.com or use the contact us form on our website to provide more info so we may finally resolve this issue for you.
Osterman propane sucks!!!! Very poor customer service!!!!
Very poor technical service!!!!
I'm gonna switch company's as soon as my tank gets to 15โ left!!! Then I'm gonna get my 308 rifle out blow a couple holes in there tank then get my tractor and rip it off my property and leave it on the side of the road!!!